Privacy Policy

This policy explains how 23 Wins VIP Desk handles personal data. We act as a data controller for information you provide directly to the concierge service.

What we collect

• Contact details you share with us (name, email).
• Messages and support tickets you submit.
• Basic analytics about how the site is used.

How we use it

• To respond to your queries and provide concierge support.
• To send service-related information you have asked for.
• To improve the site and detect abuse.

Sharing

We do not sell your data. We may share information with 23wins.co.uk where it is necessary to resolve a query about your account or a competition entry.

Your rights

You can request access, correction or deletion of your data at any time by emailing concierge@23vipdesk.vip.

Retention

We keep personal data only for as long as we need it to provide the service or to meet legal obligations.