Frequently Asked Questions

What is the VIP Desk?

It’s a personal concierge service for 23wins.co.uk players. Exclusive offers, training, and real-person support whenever you need it.

How do I get help?

Open a support ticket or email concierge@23vipdesk.vip. A real person on our team will reply. Never a bot.

Do you run the competitions?

No. All competitions, draws and prizes are operated by 23wins.co.uk under their terms. We help you get the most from them.

Is there a fee?

The concierge service is free for eligible 23wins.co.uk players.

How do I stop receiving messages?

Just reply to any of our emails or message us at concierge@23vipdesk.vip and we’ll remove you straight away.