AML / KYC / CTF Policy

23 Wins VIP Desk supports the prevention of money laundering, terrorist financing and other financial crime. Although we do not handle player payments directly, we work alongside 23wins.co.uk and follow a risk-based approach.

Know Your Customer (KYC)

Player identity, age and eligibility checks are carried out by 23wins.co.uk as part of their regulated process. We will never ask you to bypass those checks.

Anti-Money Laundering (AML)

• We monitor for unusual or suspicious behaviour related to concierge interactions.
• We co-operate with 23wins.co.uk and competent authorities where required by law.
• Suspicious activity is reported through the appropriate channels.

Counter-Terrorist Financing (CTF)

We do not knowingly engage with individuals or organisations on applicable sanctions lists, and we apply enhanced scrutiny where risk indicators are present.

Reporting concerns

If you have a concern, email concierge@23vipdesk.vip. We treat all reports confidentially.